Shipping policy
Thank you for shopping with Elyveo. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Times
Delivery times vary depending on your location.
| Region | Estimated Delivery |
|---|---|
| United States | 5–10 Business Days |
| Canada | 6–12 Business Days |
| United Kingdom | 5–10 Business Days |
| Australia | 5–10 Business Days |
| Europe | 6–12 Business Days |
| Rest of the World | 7–15 Business Days |
Please note that these delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated during checkout.
From time to time, Elyveo may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you'll receive an email with a tracking number.
You can also visit our Track Your Order page to monitor your shipment status at any time.
Please allow 24–48 hours for tracking information to become available after receiving your shipping confirmation email.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order.
Elyveo is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before it is dispatched.
Delayed or Lost Shipments
While we work with trusted shipping partners, unexpected delays may occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We'll be happy to investigate and assist you.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges, if applicable, are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Email: support@elyveo.com